Queue Manager

	Priority	Contact	Type	Task	Status	Assigned To	Contact Needed	Actions
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Name	Email	Role	Queue Size	Current Contact	Status
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Time	Action	Contact	Performed By	Notes
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Total Items

--

Completed

--

Pending

--

Skipped

--

Completion Rate

--%

Status Distribution

Pending In Progress Completed Skipped

Action Type Breakdown

Rep Performance

Rep	Assigned	Completed	Pending	Skipped	Completion Rate	Performance
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Priority Distribution

High Priority (80-100)

--

Medium Priority (50-79)

--

Low Priority (1-49)

--

Welcome Calls Not Worked

--

Contacts awaiting initial welcome call

Reps With Most Unworked

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Agency Owners

Name	Email	Company	Agency Code	Agents	Status	Actions
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Agent Mappings

Agent Name	Email	Phone	Agency Owner	Licensing Status	Mapped	Actions
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Live Rep Status

Clocked In

--

Not Clocked In

--

Ready/Productive

--

Away/Break

--

Rep	Status	Status Duration	Session Duration	Contacts Today
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Daily Summary

Total Shift Hours

--

Productive Hours

--

Total Contacts

--

Avg Contacts/Hour

--

Rep	Clock In	Clock Out	Total	Productive	Away	Contacts	Per Hour
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Open Flags

--

Resolved

--

Total Flags

--

Contact	Message Preview	Reason	Flagged By	Flagged At	Status	Actions
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Status Distribution

Action Type Breakdown

Rep Performance

Priority Distribution

Welcome Calls Not Worked

Reps With Most Unworked

Agency Owners

Agent Mappings

Live Rep Status

Daily Summary

Resolve Flagged Message

Reassign Contact

Change Priority

Bulk Reassign

Add Agency Owner

Map Agent to Agency Owner